Privacy Policy

Privacy Policy

At Ebere By Alpha, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website.

Information We Collect

  • Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, shipping address, billing address, and contact number.
  • Payment Information: We securely collect and process payment information necessary to complete your purchase, including credit card details or other payment details.
  • Device and Log Information: We may collect information about the device you use to access our website, such as your IP address, browser type, operating system, and browsing behavior.
  • Cookies: We use cookies and similar technologies to enhance your browsing experience and collect certain information about your interaction with our website.

How We Use Your Information

  • Order Processing: We use your personal and payment information to process and fulfill your orders, communicate order updates, and provide customer support.
  • Personalization: We may use your information to personalize your shopping experience, recommend products, and provide relevant content and promotions.
  • Marketing Communication: With your consent, we may send you promotional emails or newsletters to keep you informed about new products, special offers, and upcoming events. You can opt-out of these communications at any time.
  • Improving Our Services: We may analyze data to understand user preferences, improve our website’s functionality and performance, and enhance our product offerings.

Data Security

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • We use secure encryption protocols when transmitting sensitive information, such as payment details.
  • While we take reasonable precautions, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

  • We do not sell, rent, or trade your personal information to third parties for marketing purposes.
  • We may share your information with trusted service providers who assist us in operating our website, fulfilling orders, and providing services to you.
  • We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.