Refud policy

Refund Policy

We want you to be completely satisfied with your purchase from Ebere. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Returns

  • You may return eligible items within 10 business days of receiving your order.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels attached.
  • Please note that certain items such as undergarments, swimwear, and personalized/customized items are non-returnable for hygiene and customization reasons, unless they are deemed defective.
  • To initiate a return, please contact our customer support team with your order details and reason for the return. They will guide you through the return process.

Refunds

  • Once your return is received and inspected, we will notify you regarding the status of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within [number of days] days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

Exchanges

  • You can exchange within 10 Business Days
  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team. They will assist you with the exchange process, subject to product availability.
  • In the case of an exchange, you may be responsible for any price differences or additional shipping fees associated with the new item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.