Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase from Ebere By Alpha. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Returns

  • You may return eligible items within 10 business days of receiving your order.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels attached.
  • Please note that certain items such as undergarments, swimwear, and personalized/customized items are non-returnable for hygiene and customization reasons, unless they are deemed defective.
  • To initiate a return, please contact our customer support team with your order details and reason for the return. They will guide you through the return process.

Refunds

  • Once your return is received and inspected, we will notify you regarding the status of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within [number of days] days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

Exchanges

  • You can exchange within 10 Business Days
  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team. They will assist you with the exchange process, subject to product availability.
  • In the case of an exchange, you may be responsible for any price differences or additional shipping fees associated with the new item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.